Tag / love

by lawyersupport

Summer Lovin’ – Ways to Show Love to Your Clients

Happy Summer, everyone!

With the sunshine beaming its brightest, now is a great time to think about how you can best show some love to your clients! Without a loyal client base, it may be difficult to grow your practice to the best of your abilities. Listed below are some things you can do that LawyerLine knows is appreciated by our lawyers’ clientele!

  1. Communication. Everyone likes feeling important, and one of the best ways to show your clients that you care and they’re important to you is to return their calls in a timely manner. Having open communication with your clients, even advising that you’re in trial all week but will circle back after that’s done, is a personal touch that clients appreciate. 
  2. Honesty. Being honest with your clients about the road ahead with their case, even if the road may have some bumps (or frankly, some major potholes) is imperative to having your client’s trust. The more trusted you are, the more likely they are to rave about you handling their case to their friend’s and relatives, which has the potential to grow your practice tremendously!
  3. Quality Time. Just like with any relationship in your life, spending time with people is important to fostering a healthy connection. In the case of attorneys and clients, treating the time spent with the client as though it’s the only thing on the agenda for the day makes the client feel respected. Rather than feeling like they’re being rushed off the phone or out the door, and thus feeling anxious, being treated with respect and having your undivided attention puts the client at ease. Having a relaxed client, who feels confident about their situation with your help, is much more helpful for you to do what you need to do for their case rather than a client who feels out of touch and nervous. 

There are many other ways to show your clients some love, such as always having someone to speak with when they call you (like our amazing LawyerLine representatives!) or giving them some sort of consolation for any referrals. But we have seen that the most rewarding methods of treating clients are the same as the tenets of a healthy relationship!

If you feel like your practice could use some help managing your client load, whether it be scheduling consultations, processing payments, calling leads, translation services, or all of the above, call into LawyerLine today at 800-840-0600

by lawyersupport

Love for LawyerLine!

Happy February! In honor of February 14th being Valentine’s Day, we’re taking this month to share with you some love for LawyerLine!

At the end of last year, we sent out a survey to our LawyerLine clients to check in with them to see how we’re doing. We have open communication with our clients via email, but with the craziness of 2020 we especially wanted to make sure we were still meeting every need of our clients as the pandemic unfolded. We also wanted to ensure that we were doing everything we possibly can to support our clients. 

  • 96% of the respondents of the survey stated that they would recommend LawyerLine to a colleague. 
  • 100% of the respondents reported that they are satisfied with the response time from the administrative staff concerning updates to be made to call handling procedure
  • Respondents stated:
    • “The service has been great. The team always takes swift action to address our concerns”
    • “Very happy with your service!”
    • “My team does a great job”
    • “Super pleased that I engaged your service. I’ll be exploring additional services at a later date!”
    • “Everyone is so very helpful and flexible”

Serving our clients is the motivation for all of us working here at LawyerLine. We also prioritize teamwork. In light of the helpful and positive feedback we received from our clients, we also sent out a survey to our representatives. Our talented and hardworking LawyerLine team had a lot of love to give!

  • “Everyone works great together as a team. It also gives me confidence for others working knowing that someone is always willing to help”. 
  • “I love our ability to answer calls 24 hours a day and the overall loyalty we have towards one another”
  • “I love how quickly updates are done when we have new information to be added!”
  • “I really like working here and feel appreciated. I like being a part of a company that prioritizes teamwork!”
  • “LawyerLine is easily the best place I’ve worked for. It’s a breath of fresh air. I love the service we provide”

It warms our hearts to be able to cultivate a work environment that fosters teamwork and camaraderie among our representatives. This positive atmosphere is present in our calls with clients, and our attorney’s can see that. 

There are many things to love this time of year, and LawyerLine is on all of our lists!!