Happy Summer, everyone!
With the sunshine beaming its brightest, now is a great time to think about how you can best show some love to your clients! Without a loyal client base, it may be difficult to grow your practice to the best of your abilities. Listed below are some things you can do that LawyerLine knows is appreciated by our lawyers’ clientele!
- Communication. Everyone likes feeling important, and one of the best ways to show your clients that you care and they’re important to you is to return their calls in a timely manner. Having open communication with your clients, even advising that you’re in trial all week but will circle back after that’s done, is a personal touch that clients appreciate.
- Honesty. Being honest with your clients about the road ahead with their case, even if the road may have some bumps (or frankly, some major potholes) is imperative to having your client’s trust. The more trusted you are, the more likely they are to rave about you handling their case to their friend’s and relatives, which has the potential to grow your practice tremendously!
- Quality Time. Just like with any relationship in your life, spending time with people is important to fostering a healthy connection. In the case of attorneys and clients, treating the time spent with the client as though it’s the only thing on the agenda for the day makes the client feel respected. Rather than feeling like they’re being rushed off the phone or out the door, and thus feeling anxious, being treated with respect and having your undivided attention puts the client at ease. Having a relaxed client, who feels confident about their situation with your help, is much more helpful for you to do what you need to do for their case rather than a client who feels out of touch and nervous.
There are many other ways to show your clients some love, such as always having someone to speak with when they call you (like our amazing LawyerLine representatives!) or giving them some sort of consolation for any referrals. But we have seen that the most rewarding methods of treating clients are the same as the tenets of a healthy relationship!
If you feel like your practice could use some help managing your client load, whether it be scheduling consultations, processing payments, calling leads, translation services, or all of the above, call into LawyerLine today at 800-840-0600