Love for LawyerLine!

Happy February! In honor of February 14th being Valentine’s Day, we’re taking this month to share with you some love for LawyerLine!

At the end of last year, we sent out a survey to our LawyerLine clients to check in with them to see how we’re doing. We have open communication with our clients via email, but with the craziness of 2020 we especially wanted to make sure we were still meeting every need of our clients as the pandemic unfolded. We also wanted to ensure that we were doing everything we possibly can to support our clients. 

  • 96% of the respondents of the survey stated that they would recommend LawyerLine to a colleague. 
  • 100% of the respondents reported that they are satisfied with the response time from the administrative staff concerning updates to be made to call handling procedure
  • Respondents stated:
    • “The service has been great. The team always takes swift action to address our concerns”
    • “Very happy with your service!”
    • “My team does a great job”
    • “Super pleased that I engaged your service. I’ll be exploring additional services at a later date!”
    • “Everyone is so very helpful and flexible”

Serving our clients is the motivation for all of us working here at LawyerLine. We also prioritize teamwork. In light of the helpful and positive feedback we received from our clients, we also sent out a survey to our representatives. Our talented and hardworking LawyerLine team had a lot of love to give!

  • “Everyone works great together as a team. It also gives me confidence for others working knowing that someone is always willing to help”. 
  • “I love our ability to answer calls 24 hours a day and the overall loyalty we have towards one another”
  • “I love how quickly updates are done when we have new information to be added!”
  • “I really like working here and feel appreciated. I like being a part of a company that prioritizes teamwork!”
  • “LawyerLine is easily the best place I’ve worked for. It’s a breath of fresh air. I love the service we provide”

It warms our hearts to be able to cultivate a work environment that fosters teamwork and camaraderie among our representatives. This positive atmosphere is present in our calls with clients, and our attorney’s can see that. 

There are many things to love this time of year, and LawyerLine is on all of our lists!!

Introduction

Hello and welcome to LawyerLine’s Blog! We’re very excited to be sharing articles with you, as there is so much we cannot wait to talk to you about. 

Lawyer.com as a whole was launched in 2009 as a matching service between Lawyers and Consumers, bridging the gap between attorneys and people in need of counsel. Lawyer.com launched LawyerLine a few years later! LawyerLine is a call-answering and work-flow management platform for lawyers that allows our representatives to help you help your clients better.

This allows you to better handle your caseload and pay more attention to your clients while we handle the scheduling, payment processing, call handling and more. LawyerLine has been providing assistance to attorneys for over eight years. Our team members have been trained to handle questions and concerns from attorney’s clients in over 140 practice areas.  

Currently, we have clients in 35 states in the U.S. (and counting!) and also have clients in Canada. We’re proud to say that we’ve grown our client base by 300% within the last year and we continue to strive to provide our clients with the best service. The heaviness of this past year is not lost on us, and we are so humbled and honored to be able to provide a service for you that has become increasingly needed. 

LawyerLine is designed to be completely customizable to fit your needs and your practice. Some attorneys have us handling their full potential client intake as well as processing payments for consultation fees and scheduling appointments, while others utilize our service to handle any overflow calls their in-house staff may not be available for. 

Here at LawyerLine, we are dedicated to being a convenient and essential part of your practice. One of our top priorities is cultivating a strong relationship built on trust with all of you and with your clients. We handle thousands of calls every week, which has given us invaluable experience with assisting callers in any circumstance. It is our primary goal to provide a service that not only meets your needs, but helps you grow your practice. We are live 24 hours a day 7 days a week, including major holidays, to always be there for you.

Looking ahead, we will be writing posts on a monthly basis here to keep everyone updated on all things legal and LawyerLine! If you have any questions about our service, legal marketing, or anything else, please email us at lawyer.line@corp.lawyer.com and we’ll write about it here! We hope you and your family had a safe and happy holiday season and we look forward to answering any questions you may have!